About Crowd Analyzer

CA is a Data & Insights focused Tech company in the MENA region that helps brands and businesses to Flourish.

We aim to empower clients with the essential knowledge and be a home for exceptional talents.

About the Role

Managing direct customer interactions and executing essential tasks contributing to customer experience. The CX Executive often supports the team by providing necessary aid and assistance.

Responsibilities

• Facilitate the onboarding of new clients and initiate ongoing engagement and retention strategies.
• Collaborate with the CX team to enhance client products knowledge and usage.
• Support CX Specialists and Senior Specialists in developing strong client relationships that foster loyalty.
• Participate in client engagement initiatives and assist in resolving initial technical issues.
• Compile reports on account status and contribute to the development of key account metrics.
• Set up dashboards for client account monitoring and insights.

Who you are.

• Saudi National with Proficiency in English Required.
• An emerging professional with a little experience in a client.
• facing role within tech, marketing, or the SaaS industry.
• Eager to learn and apply knowledge of social media analysis tools and Crowd Analyzer products.
• A collaborative team player aiming to take on roles involving the management of multiple accounts and complex client journeys.
• Possesses a foundational understanding of social analysis platforms and their operation.