1. What Information We Collect

Crowd Analyzer collects information to provide, personalize, and improve our services. This information falls into three categories:

Personal Information:

This refers to any information that can directly or indirectly identify you as an individual. We may collect the following personal information:

• Contact Information: Such as your name, email address, phone number, job title company name and mailing address when you create an account, subscribe to our newsletter, request a demo, or contact us for support. Please note that by providing your email address, you may be automatically enrolled in our marketing emails. You have the right to unsubscribe from these communications at any time.
• Account Information: Includes your username, password, and other credentials used to access your Crowd Analyzer account.
• Payment Information: If you purchase our services, we collect payment details like credit card information or other payment methods. This information is processed securely by our third-party payment processors.
• Communication Data: We may store records of your interactions with us, including emails, chat transcripts, and customer support inquiries.

Non-Personal Information:

This refers to data that cannot be used to identify you personally. We collect this information to analyze trends, administer the site, track user movement, and gather demographic information for aggregate use. This may include:

• Technical Information: Such as your IP address, browser type, operating system, device information, and referring website.
• Usage Data: Information on how you interact with our website and services, including pages visited, features used, and time spent on each page.
• Cookies and Similar Technologies: We use cookies and other tracking technologies to enhance your experience and collect usage data. You can manage your cookie preferences through your browser settings.

Social Media Data:

If you interact with us on social media platforms (e.g., liking, commenting, sharing), we may collect publicly available information from your profile. This data is used for analytics to understand how our content is received and to improve our social media presence.

2. How We Use and Share Your Information

Purpose of Use:

Crowd Analyzer uses the information we collect for the following purposes:

• To Provide and Improve Our Services: We use your information to deliver the services you requested, maintain and improve our platform, and develop new features.
• To Personalize Your Experience: We may use your information to tailor content and recommendations to your interests and preferences.
• To Communicate with You: We use your contact information to send you updates, newsletters, promotional materials, and respond to your inquiries. You can opt out of these communications at any time.
• To Process Transactions: We use your payment information to process your purchases and subscriptions securely.
• To Analyze and Aggregate Non-Personal Data: We may analyze and aggregate non-personal information to understand trends, usage patterns, and demographics. This helps us improve our services and make informed business decisions.
• For Research and Development: We may use your data to conduct research and develop new products, features, or services.

Sharing with Third Parties:

We may share your information with trusted third-party service providers who assist us inoperating our business and providing services to you. These partners are contractually obligated to keep your information confidential and secure. We may share your information with the following types of third parties:

• Data Analysis Providers: To help us understand how our services are used and to improve our platform.
• Customer Support Providers: To assist us in responding to your inquiries and resolving issues.
• Marketing Partners: To deliver targeted advertising and promotional materials (only if you have opted in to receive marketing communications).
• Payment Processors: To securely process your payment transactions.

We do not sell your personal information to any third parties.

Legal Compliance:

We may disclose your information if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or investigate potential wrongdoing.

3. Your Rights Regarding Your Information

Crowd Analyzer respects your rights over your personal information. You have the following rights:

Access and Correction:

You have the right to request access to the personal information we hold about you. To do this, please contact us at Support@crowdanalyzer.com . Upon verifying your identity, we will provide you with a copy of your personal data within a reasonable timeframe. You can also request that we correct any inaccuracies in your information.

Data Deletion:

You have the right to request that we delete your personal information. However, please note that we may be required to retain certain information for legal or legitimate business purposes. To request data deletion, please contact us at Support@crowdanalyzer.com . We will process your request as soon as possible, in accordance with applicable laws.

Marketing Opt-Out:

You have the right to opt out of receiving marketing communications from Crowd Analyzer at any time. You can do this by:

• Click the “unsubscribe” link at the bottom of any marketing email you receive from us.
• Updating your communication preference.
• contacting us at Support@crowdanalyzer.com to request removal from our marketing lists.

Please note that even after you opt out of marketing communications, you may still receive transactional or service-related emails from us (e.g., account notifications, password resets).

4. Data Security Measures

Crowd Analyzer is committed to protecting the security of your information. We employ a variety of security measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

Security Practices:

• Encryption: We use industry-standard encryption protocols to protect your data both in transit and at rest.
• Access Controls: We restrict access to your personal information to authorized personnel only, who are bound by confidentiality obligations.
• Firewalls and Intrusion Detection Systems: We utilize firewalls and intrusion detection systems to monitor and prevent unauthorized access to our systems.
• Regular Security Audits: We conduct regular security assessments and audits to identify and address potential vulnerabilities.

Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We have a data retention schedule that outlines specific retention periods for different types of data. When your information is no longer needed, we will securely delete or anonymize it.

5. Contact Information for Privacy-Related Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: Support@crowdanalyzer.com

We are committed to addressing your inquiries promptly and transparently.